Refund and cancellation policy

Proposed market-consistent terms — pending business confirmation.

NovaCore Hub Software Consulting Co., Ltd. sells paid programming consulting services (project-based engineering, technical reviews, and implementation support). This policy explains how refunds and cancellations work for those services when purchased remotely.

Distance-selling baseline (Taiwan)

Under the Consumer Protection Act, consumers generally have a seven-day cooling-off period (七日猶豫期) for distance contracts unless an exception applies. For consulting services that have already been performed with your consent, or digital deliverables fully supplied during the period, statutory exceptions may limit withdrawal — we will confirm applicability in your statement of work.

Deposits and scheduling

Project deposits reserve calendar time. If you cancel at least five business days before a scheduled kickoff, the deposit may be applied to a rescheduled start within ninety days or refunded minus documented third-party costs already incurred.

Work in progress

Once a review memo or on-site day has been delivered, fees for completed work are non-refundable. Partial refunds for unused prepaid day blocks may be issued pro-rata when we agree to terminate early.

How to request a refund

Email info@novacore-hub.digital or call +886-4-0000-2212 with your invoice reference. We respond within ten business days and process approved refunds to the original payment method within fourteen business days.

Business identification

NovaCore Hub Software Consulting Co., Ltd. · UBN 91271213 · Representative Chia-Hao Huang · No. 42, Sanmin Road, Central District, Taichung City, 400

Effective date: 26 October 2026